REFUNDS

REFUNDS

CUSTOMER SATISFACTION IS ALWAYS OUR TOP PRIORITY AND WE WILL HANDLE EVERY REQUEST TO THE BEST OF OUR POSSIBILITY. WE HOPE THAT YOU ARE SATISFIED WITH YOUR ORDER, BUT IF YOU ARE NOT COMPLETELY SATISFIED WITH THE GOODS, WE WILL BE GLAD TO OFFER YOU A FULL REFUND.

UNFORTUNATELY WE CANNOT REFUND TAXES, DUTIES, CHARGES OR SHIPPING AND RETURN CHARGES. REFUNDS WILL ALSO BE SET AT THE PRICE PAID AND NOT THE PRICE IN THE RELEVANT CURRENCY ON THE DATE OF REFUND.

TO RETURN OR EXCHANGE ITEMS, CONTACT US AT CUSTOMERCARE@LANEUS.IT WITH YOUR ORDER NUMBER AND SPECIFY IF IT IS A RETURN OR AN EXCHANGE AND WE WILL GIVE YOU THE NECESSARY INSTRUCTIONS.

FOR SALE ITEMS, WE CANNOT ACCEPT EXCHANGES OR RETURNS.

ITEMS CANNOT BE RETURNED OR EXCHANGED DURING BLACK FRIDAY, 50% OFF OR MORE, OR SPECIAL PROMOTIONS.

RETURN OF PURCHASE

PLEASE SEND US AN EMAIL AND INFORM US OF YOUR RETURN.

PLEASE PLACE THE ITEM(S) IN THE ORIGINAL SHIPPING BOX.

INSERT THE ORIGINAL OR A COPY OF THE RECEIPT ACCOMPANYING THE ORDER.

CLOSE THE BOX AND SECURE IT WITH ADHESIVE TAPE.

SHIP THE PACKAGE USING ONE OF YOUR PREFERRED METHODS.

PLEASE NOTE THAT ITEMS SOLD FOR NON-PROFIT PROJECTS CANNOT BE EXCHANGED OR RETURNED.

WE RECOMMEND THAT YOU SHIP THE PACKAGE WITHIN 7 DAYS OF RETURN REQUEST AND REQUEST PROOF OF SHIPMENT TO ENSURE THAT THE PACKAGE IS DELIVERED TO US WITHIN 14 DAYS. WE REGRET THAT WE CANNOT BE HELD RESPONSIBLE FOR ANY LOSS OR DAMAGE DURING TRANSIT. ONCE THE RETURN HAS BEEN ACCEPTED, THE REFUND WILL BE ISSUED AND YOU WILL RECEIVE A CONFIRMATION EMAIL. THE REFUND WILL BE MADE TO THE ORIGINAL PAYMENT METHOD WITHIN 5 DAYS.

BEFORE YOUR PACKAGE LEAVES OUR WAREHOUSE IT IS FULLY CHECKED AND CHECKED BY OUR PACKING TEAM. IF AN ITEM YOU RECEIVE IS CLASSIFIED AS FAULTY AND HAS BEEN RECEIVED DAMAGED, YOU MUST CONTACT US WITHIN 7 DAYS OF RECEIPT SO THAT WE CAN OFFER ALTERNATIVES SUCH AS REPAIR OR EXCHANGE.

CHANGES

PURCHASED ITEMS CAN BE EXCHANGED FOR A DIFFERENT SIZE. EXCHANGES ARE PROCESSED ONLY UPON RECEIPT OF THE RETURNED MERCHANDISE AND ARE BASED ON STOCK AVAILABILITY.

EXCHANGES ARE SHIPPED FREE OF CHARGE. IF YOU ARE INTERESTED IN A DIFFERENT STYLE, PLEASE RETURN THE ITEM(S) AND PURCHASE THE NEW PIECE SEPARATELY AT WWW.LANEUS.IT .