Shipping policy

Shipping Methods

You can receive your order at your personal address; a signature will be required upon delivery. You can also choose to pick up your parcel at a collection point. Our courier for Italy is BRT; DHL handles deliveries within the European Union and the rest of the world.

Orders are processed and shipped during our business hours: Monday – Friday from 8:30 AM to 5:30 PM CET, excluding public holidays in Italy. Your items will be ready for shipment within 24 hours after payment is received. If this is not possible, you will be informed at checkout.

Shipping Costs and Delivery Times

We offer free shipping throughout Italy.

The available shipping methods for the selected country, as well as the prices and delivery times, can be found in the following table:

Destination	Delivery Method	Shipping Cost	Delivery Time
Italy	BRT	Free Shipping	3–5 business days
European Union	DHL	€15.00	3–5 business days
United States and Canada	DHL	€30.00	5–7 business days
Rest of the World	DHL	€50.00	5–9 business days

Orders are generally delivered within 3–5 business days from the moment the shipping confirmation email is sent. Please note that delays may occur in case of payment authorization issues, product unavailability, or customs delays. During sale periods, high order volumes may also result in longer delivery times.

Other Delivery Countries

Our online boutique ships internationally. The list of available countries can be found in the “Country” menu at checkout. For any other questions, please contact our Customer Service at customercare@laneus.it.

Tracking

Within 24 hours of your order fulfillment notification, you will receive an email from the courier containing the tracking number for your parcel. By clicking the links below, you can check the shipment status one or two hours after receiving the email.

DHL Shipments: Check shipment status
BRT Shipments: Check shipment status